Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website or any of our other range of products or services. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are ROWING SOLUTIONS LIMITED. Our address is 66 HIGHFIELD PARK, WARGRAVE, READING, RG10 8LE, UK. You can contact us by post at the above address or by email at info@rowingsolutions.com.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

 

Why do we collect information?

ROWING SOLUTIONS LTD needs to collect and use certain personal information to be able to offer our range of products and services. Your personal data will most commonly be used in the following circumstances:

  • Where we need to answer your enquiries.
  • To provide you with additional data on our products and services.
  • Where we need to perform the contract into which we enter with you.
  • To process payments.
  • Where we need to comply with a legal or regulatory obligation.
  • Where it is necessary for our legitimate interests (or those of a third party) and when your interests and fundamental rights do not override those interests.
  • With your consent, we may also use your information to advertise our products and services to you.

What information do we collect?

  • Contact information including; name, address, telephone number, email addresses, and other contact information.
  • Payment information.
  • IP addresses.
  • Account information.
  • Credit references (when opening an account).
  • Typical website statistical data (e.g. what pages you have viewed and documents downloaded).
  • CV and references if applying to become an agent or distributor of ROWING SOLUTIONS LTD.
  • Cookies (see “When you use our website”)
  • Any other information that you choose to provide to us.

Sharing of information

During the day-to-day operation of our business we may need to disclose the information we have received with the following:

  • Group companies
  • Credit agencies
  • Banks
  • Third-party service providers
  • Shipping information to couriers and shipping companies
  • Our employees, agents, distributors, consultants and contractors
  • Professional advisors
  • Any relevant regulatory, governmental or law enforcement authority as required by law.

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us to allow the website to function, to collect useful information about visitors and to help improve your user experience.

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use session cookies on the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Google’s privacy policy is available at: https://policies.google.com/privacy.

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites.

When you submit an enquiry via our website

When you submit an enquiry via our website, we may ask you for your name, job title, company name, country, contact telephone number, email address; from which type of business or sector you are, and the product lines in which you are interested.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed within our CRM database.The information may also be added to our email marketing tool, to keep you informed of information post-sale and based on our legitimate interest. We do not use the information you provide to make any automated decisions that might affect you.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Data Retention

We only keep the data as long as is required to support the reason we originally collected it or to support legal, accounting, or reporting requirements.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the ‘Who are we’ section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the date of this document each time it is changed.

 

Terms & Conditions

 

(1) Introduction

 

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

 

(2) Intellectual property rights

 

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

 

(3) Licence to use website

 

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or otherwise sub-license material from the website; show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution such as our articles, product brochures and photos.

 

(4) Limitations of warranties and liability

 

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

  • to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
  • we will not be liable for any consequential, indirect or special loss or damage; we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

 

(5) Variation

 

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

 

(6) Entire agreement

 

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

 

(7) Law and jurisdiction

 

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

(8) Our details

 

The full name of our company is ROWING SOLUTIONS LIMITED.
We are registered in England & Wales under registration number 07641348.
Our registered address is 66 Highfield Park, Wargrave, Reading RG10 8LE, UK.

You can contact us by email to info@rowingsolutions.com.